1. 🕐 Order Processing Time

All orders are processed within:
✅ 1–3 business days

Processing time does not include weekends or public holidays. During peak seasons, sales, or promotional periods, processing times may be slightly extended. In case of significant delays, customers will be notified via email.

2. 📦 Shipping Time & Delivery Estimates

United Kingdom 🇬🇧
Standard Shipping: 3–7 business days

International Orders 🌍
Worldwide Shipping: 7–15 business days

Delivery times may vary depending on:

  • Destination country
  • Customs clearance procedures
  • Courier service delays
  • Weather or operational issues

All delivery dates are estimates and are not guaranteed.

3. 💰 Shipping Charges

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package weight and size
  • Selected shipping method

Customs duties, VAT, or import taxes (if applicable) are not included in shipping fees and are the responsibility of the customer.

4. 🧾 Order Tracking

Once your order has been shipped, you will receive:

✅ Shipping confirmation email
✅ Tracking number

Please allow 24–72 hours for tracking information to update.

5. 📍 Incorrect Address & Delivery Issues

Customers are responsible for providing a complete and accurate shipping address.

Poser London is not responsible for:

  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Packages lost due to incorrect address details

If an order is returned due to address issues, additional reshipping charges will apply.

6. 🌍 Customs, Duties & Taxes (International Orders)

International shipments may be subject to:

  • Customs duties
  • Import taxes
  • VAT or local fees

These charges are determined by local authorities and must be paid by the customer. Poser London is not responsible for customs-related delays.

7. 🕵️ Lost or Stolen Packages

Once a shipment is marked as “Delivered” by the carrier, responsibility transfers to the customer.

We are not liable for:

  • Packages lost in transit
  • Orders marked as delivered but not received
  • Theft after delivery

Customers are encouraged to contact the courier or local post office for assistance. While we may help where possible, refunds are not guaranteed.

8. ⚠️ Delivery Delays

Delays may occur due to:

  • Weather conditions
  • Customs inspections
  • Courier disruptions
  • Public holidays
  • Address errors

Shipping fees are non-refundable for delays beyond our control.

9. 📦 Damaged Shipments

If your order arrives damaged:

  • Take clear photos of the package and product
  • Contact us within 48 hours of delivery

After review, we may offer:

  • A replacement, or
  • A refund (if applicable)

10. 🔄 Returns Due to Non-Delivery

If an order is returned due to:

  • Delivery refusal
  • Unpaid customs fees
  • Incorrect address
  • Multiple failed delivery attempts

The product cost will be refunded excluding shipping charges once the item is received back. Reshipping is available with additional payment.

🌐 Business Information

Poser London
🌐 https://poserlondonn.uk/